Returns & Refunds
How returns and refunds work at Bricks Toys.
Return eligibility
Unused items in their original, unopened packaging can generally be returned. Please contact us before sending anything back.
Return period
Returns are accepted within 14 days of receipt of the goods, unless otherwise agreed.
Product condition
Returned items must be complete, unused and in their original sealed packaging. Opened or damaged boxes may be excluded from return.
Refund process
After we receive and inspect the returned goods, we refund the purchase amount via the original payment method within a few business days.
Exclusions
Items with broken seals, personalised orders and gift cards may be excluded from return. Statutory warranty rights for defective goods remain unaffected.
Contact for returns
To arrange a return, contact us at info@brickstoys.ch or +41 76 602 47 06.
